FAQs

At HTX Black, we understand that you may have questions about our services. Here are some common queries that we have answered for your convenience. If you have any other questions, feel free to reach out to us.

What type of vehicles do you offer?

HTX Black offers a premium Chevrolet Suburban with the Z71 package, combining luxury, dependability, and versatility. Known for its refined design and rugged capability, the Suburban ensures a smooth and stylish ride, no matter the occasion. Equipped with high-end amenities like plush seating, advanced climate control, and charging options, this vehicle is designed to make your journey as comfortable as it is luxurious. Whether you're traveling for business or leisure, the Suburban delivers an elevated experience tailored to your needs.
Do you provide one-way trips?

Yes! Whether you’re headed to a business meeting or a getaway, we offer one-way trips to destinations across Houston and beyond. Check out our full list of service areas on our website.
How do I book a ride with HTX Black?

Booking a ride is easy! Simply visit our website and select your service, date, and time. You’ll receive a confirmation, and we’ll take care of the rest. For any special requests, please reach out to us directly.
Do you offer airport transportation?

Yes, HTX Black offers premium airport transportation to and from all major airports in Houston. Enjoy a stress-free ride to your destination with a professional driver who will handle the details.
Are your drivers licensed and insured?

Absolutely! All HTX Black drivers are fully licensed and insured, with a focus on safety, punctuality, and client care. We carefully vet each driver to ensure they meet our high standards.
Do you offer membership or loyalty programs?

At this time, we do not offer a formal membership program, but we do provide special rates for repeat customers. Reach out to us if you’re interested in customized pricing or a loyalty plan based on your needs.
Are you available for last-minute bookings?

While we recommend booking in advance to secure your preferred vehicle and driver, we understand that sometimes last-minute plans arise. We’ll do our best to accommodate your last-minute booking requests, but availability may vary.
Can I request a specific driver?

While we can’t guarantee a specific driver every time, we do prioritize personalized service. If you have a preferred driver, let us know, and we will do our best to accommodate your request based on availability.
Is there a minimum booking requirement?

Yes, depending on the service you choose, we have a minimum booking requirement. For our Elite Services, there is typically a 4-hour minimum, but feel free to contact us if you have specific needs or questions about your booking.
What if I need to cancel my ride?

We understand that plans can change. If you need to cancel your ride, please do so within our cancellation policy timeline. Check our Terms and Conditions for more details on cancellations.
How do I pay for my ride?

Payment is straightforward and secure. You can pay for your ride using a variety of methods, including credit/debit cards or through our online booking system. We offer transparent pricing with no hidden fees.
Do you offer transportation to casinos or out-of-town destinations?

Yes, HTX Black offers services to destinations like Lake Charles for a weekend of entertainment or a night out. We also provide long-distance travel options to cities like Austin, Dallas, and San Antonio.
Are your vehicles equipped with safety features?

Yes, safety is our top priority. Our vehicles are equipped with the latest safety features to provide you with peace of mind during every ride. In addition, we focus on hiring highly trained drivers who prioritize your security.
Do you provide services for events?

HTX Black offers premium transportation for corporate events, weddings, proms, and more. Whether you’re hosting clients or celebrating a special occasion, we ensure your transportation is seamless and stylish.
Can I add extra hours to my booking?

Yes, our Elite Services, including Flex and Dedicated services, allow you to customize your experience by adding additional hours as needed. Simply let us know, and we’ll accommodate your request.